Refund Policy

Summary

All purchases on AstroVellum are final. Credit packs and subscription payments are not refundable, including unused credits and the unused part of a billing period. Please read this page before you buy.

You can try the service before paying: every calculator and card draw is free, new accounts get 5 free credits with no card required, and visitors who are not signed in can get 2 free readings of the cheapest kinds each day.

Why Purchases Are Final

AstroVellum sells digital credits that are added to your account as soon as your payment goes through, and every AI reading has a real cost to us the moment it is written. When you buy, you ask us to deliver the credits immediately. Where the law allows, you agree that you lose any right to cancel the purchase once delivery has started.

Credits Are Returned When a Reading Fails

You only pay credits for readings you actually receive:

• if your request is refused by our content checks (see our Acceptable Use Policy), the credits, or the free reading, are returned;
• if a reading cannot be completed because of a problem on our side, the credits are returned to your balance automatically.

This is a return of credits to your account, not a refund of money. Readings are written by AI for entertainment, so we do not return credits because you disagree with or do not like what a reading says. Deleting a saved reading does not return its credits.

Subscriptions

• You can cancel a subscription at any time from your account.
• After you cancel, your plan stays active until the end of the period you already paid for, and it does not renew.
• We do not refund the current period or past renewals. To avoid the next charge, cancel before your renewal date.
• Monthly subscription credits do not roll over to the next month. Credits from credit packs do not expire.

Exceptions

We will put things right if:

• you were charged by mistake, for example twice for the same purchase, or after a cancellation that had already taken effect;
• you paid but did not receive your credits and we are unable to add them to your account;
• the law where you live requires a refund. Nothing in this policy limits rights that cannot be waived.

If one of these applies, email us at support@astrovellum.com from the address on your account, with the date and amount of the charge, and we will look into it.

When a purchase is refunded, the credits that came with it are removed from your account.

Payment Processor and Chargebacks

Payments are processed by Stripe. In some cases a charge may be reversed by Stripe or by your card issuer, for example to resolve a payment dispute.

If you have a problem with a charge, please contact us first. If a chargeback is opened, we may suspend the account and remove the credits from that purchase while it is reviewed.

Changes to This Policy

We may update this policy from time to time. The version on this page at the time of your purchase applies to that purchase.

Contact Us

Questions about a charge or this policy? Email support@astrovellum.com or see our contact page.